LP Tech – Frequently Asked Questions

Quick answers about how I help you fix tech issues, protect your devices, and get the most out of LP Tech content.

General

What is LP Tech? +
LP Tech is a simple, no-jargon tech help brand focused on everyday users. I create videos and guides that show you how to fix common computer, Wi-Fi, and Windows issues, step by step, without the confusing “IT talk.”
Who is LP Tech for? +
LP Tech is for everyday people: home users, students, small business owners, and anyone who just wants their computer, printer, or Wi-Fi to work without stress. If you like clear instructions and real solutions, you’re in the right place.
What types of tech problems do you cover? +
I focus on practical, everyday tech issues, including:
  • Slow or freezing Windows computers
  • Wi-Fi not working, dropping, or being too slow
  • Microphone, speaker, webcam, and Zoom/Teams issues
  • Basic cybersecurity and safe-browsing tips
  • Useful Windows features most people never use
New topics are added regularly based on the questions I receive.

Support & Appointments

Can you help me directly with my computer? +
Yes. In addition to free videos, I offer one-on-one tech support for selected issues. Support is usually done remotely using secure screen-sharing tools so I can help no matter where you are.

To request help, use the Contact page and briefly describe your problem.
Is your support free? +
My YouTube tutorials and many guides are completely free. One-on-one support sessions may be paid, depending on the time and complexity of the issue. If there is a cost, I’ll always let you know in advance—no surprises.
How do I request a support session? +
Go to the Contact page and include:
  • What device you’re using (Windows PC, laptop, etc.)
  • A short description of the problem
  • Any error messages you’ve seen
  • Your time zone and best times to reach you
I’ll review your message and reply with next steps and availability.
How fast do you usually respond? +
I normally respond within 24–48 hours on business days. During busy periods or holidays, it may take a little longer, but I always do my best to reply as quickly as possible.

Security & Devices

Can you help secure my Wi-Fi and home network? +
Yes. I can guide you through:
  • Changing default router passwords and Wi-Fi names
  • Turning on stronger Wi-Fi security (WPA2 / WPA3)
  • Basic tips to protect your network from strangers
I also create cybersecurity videos showing safe habits online.
Do you only work with Windows computers? +
Most LP Tech content focuses on Windows PCs and laptops, since that’s what many everyday users have. For some topics—like Wi-Fi, backups, or online security—the tips can apply to Macs and other devices too.
Will you ever ask for my passwords? +
No. I will never ask you to share your main account passwords by email, chat, or video. If we work together in a remote session, I may guide you to enter a password on your own screen, but I don’t keep or store it.

Videos & Content

Where can I watch your tech tips? +
You can watch LP Tech videos on my YouTube channel. Use the YouTube icon in the header or footer of this website, or search for “LP Tech Channel” on YouTube.
Can I suggest a video topic? +
Absolutely. I love topic suggestions. The best way is to use the Contact page or leave a comment under a YouTube video and tell me what you’re struggling with. I can’t promise every request becomes a video, but I read them all.
How can I stay updated when you post new content? +
The easiest way is to subscribe to the LP Tech YouTube channel and turn on notifications. I may also add an email newsletter in the future—when that happens, you’ll see a sign-up form on this website.