LP Tech – Frequently Asked Questions

Quick answers about how LP Tech provides IT support, helps secure devices, and offers clear guidance for everyday technology issues.

General

What is LP Tech? +
LP Tech provides practical IT support and cybersecurity consulting for individuals and small businesses. The focus is on reliability, clear troubleshooting, and responsible, authorized support—without unnecessary jargon.
Who is LP Tech for? +
LP Tech is for home users, remote workers, and small businesses that want clear, dependable help with computers, Wi-Fi, and day-to-day technology problems. If you prefer straightforward explanations and practical solutions, you’re in the right place.
What types of tech problems do you cover? +
Common areas include:
  • Slow, unstable, or error-prone Windows computers
  • Wi-Fi drops, weak signal, or network connectivity issues
  • Software setup and troubleshooting (Windows + common apps)
  • Device safety checks and basic security hardening
  • Remote work setup and troubleshooting (audio/video/connectivity)
If you’re unsure, submit a request and your issue can be reviewed.
What tool do you use for remote support? +
The best tool for remote support depends on your needs for security, ease of use, and platform compatibility. For most one-on-one remote support sessions, LP Tech prefers secure, widely supported solutions that protect your privacy and data. When we work together, I’ll recommend the best tool based on your device and network setup. In every case: You remain in control of your device. You must explicitly allow the remote connection. I will never access your system without your permission.

Support & Appointments

Can you help me directly with my computer? +
Yes. Support is provided through guided troubleshooting or secure remote assistance, depending on the situation. You must own—or be authorized to manage—the device or system you are requesting help with.

To get started, use the Contact page and describe the issue.
Is your support free? +
LP Tech provides paid consulting and support services. Pricing is listed transparently on the Pricing & Booking page before you request a session. If you have a quick question, you can still contact LP Tech for review and guidance on the right service option.
How do I request a support session? +
Review services on the Pricing & Booking page, then submit your request through the Contact form. Please include:
  • Device type (Windows laptop/desktop, router model if relevant)
  • Short description of the problem and what you’ve already tried
  • Any error messages (exact wording if possible)
  • Your availability and time zone
You’ll receive a reply confirming the recommended service and next steps.
How fast do you usually respond? +
Most requests receive a response within one business day. During high volume periods, responses may take slightly longer, but every request is reviewed.

Security & Devices

Can you help secure my Wi-Fi and home network? +
Yes. LP Tech can help with practical security improvements such as:
  • Changing default router/admin settings
  • Enabling stronger Wi-Fi security (WPA2/WPA3 where supported)
  • Reducing common home-network risk factors
  • Basic device security checks and recommendations
The goal is a safer, more stable home setup with clear steps you can follow.
Do you only work with Windows computers? +
LP Tech primarily supports Windows environments, plus general networking and device-related issues. Some guidance (Wi-Fi security, safe practices, backups) can apply across platforms as well. If you’re unsure, submit a request and it can be reviewed.
Will you ever ask for my passwords? +
No. LP Tech will never ask for your passwords. If credentials are required during a session, you will enter them yourself on your device. LP Tech does not store client passwords.

Guides & Updates

Where can I find your tech tips and guides? +
LP Tech shares resources and guidance on this website. New guides and service updates may be added over time. If you need direct help, the fastest path is to request support through the Contact page.
Can I suggest a topic or request a guide? +
Yes. You can submit topic ideas or requests using the Contact page. Include what you’re trying to accomplish and what device or setup you’re using so the recommendation is more accurate.
How can I stay updated on new content or services? +
Updates are posted on the LP Tech website. If an email newsletter is added in the future, a sign-up option will appear on the site.
Note: LP Tech provides ethical, authorized IT support and consulting services. Services are advisory and support-focused. Outcomes may vary depending on individual systems and circumstances. LP Tech does not provide unauthorized access, monitoring, or intrusive activities.